This Privacy Notice for Lune Makers SL (doing business as Douce Lune ) ('we', or 'our'), describes how and why we may collect, store, use and/or share ('process') your information when you use our services ('Services'), for example when you:
Visit our website at https://www.doucelune.com , or any of our websites that links to this Privacy Notice
Engage with us in other related ways, including sales, marketing or events
Last updated July 18, 2023
Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at doucelune.com .
SUMMARY OF KEY POINTS
This summary provides the key points of our privacy notice.
What personal information do we process? When you visit, use, or browse our Services, we may process personal information based on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process sensitive personal information? We do not process sensitive personal information.
Do we receive information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve and administer our Services, to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with whom do we share personal information? We may share information in specific situations and with categories of third parties. Learn more about when and with whom we share your personal information.
How do we protect your information? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or warrant that hackers, cyber criminals, or other unauthorized third parties will not be able circumvent our security and improperly collect, access, steal or modify your information. Learn more about how we protect your information.
What are your rights ? Depending on where you are geographically located, applicable privacy law may mean that you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act on any request in accordance with applicable data protection laws.
Want to know more about what we do with the information we collect? Read the full privacy notice
CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE HAVE TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW DO WE MANAGE YOUR SOCIAL CONNECTIONS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SECURE?
9. DO WE COLLECT INFORMATION FROM MINORS
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. COMMANDS FOR DO NOT TRACK FEATURES
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
14. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT ABOUT YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information that you disclose to us.
In short: We collect the personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us. .
Personal Information Provided by You . The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
• names
• phone numbers
• email addresses
• usernames
• billing addresses
• Contact Preferences
• postal addresses
Sensitive information. We do not process sensitive information.
Payment data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Bande. You can find their privacy notice link(s) here: https://stripe.com/en-gb/privacy .
Social Media Login Data. We may offer you the option to register with us using your existing social media account details, such as your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the information described in the section titled 'HOW DO WE MANAGE YOUR SOCIAL CONNECTIONS?' below.
All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information Collected Automatically
In Brief: Certain information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use or browse the Services. This information does not reveal your specific identity (such as your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, system , language preferences, referring URLs, device name, country, location. , information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, as well as for our internal analytics and reporting.
Like many companies, we also collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy.
Notice: https://www.doucelune.com/content/11-politique-de-cookies .
The information we collect includes:
- Log and usage data. Log and Usage Data is service, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services and that we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the Services (such as timestamps associated with your usage, pages and files viewed, searches and other actions you perform, such as the features you use), device event information (such as system activity, 'errors (sometimes called 'crash dumps') and hardware settings).
- Location data. We collect location data such as information about the location of your device, which may be precise or imprecise. The amount of information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can refuse to allow us to collect this information, either by denying access to the information or by turning off your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short : We process your information to provide, improve and administer our Services, to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so that you can create and log in to your account, as well as maintain your account in working order.
- To respond to user requests/provide user support. We may process your information to respond to your requests and resolve any potential issues you may have with the requested service.
- To send you administrative information. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns and exchanges made through the Services.
- To request feedback. We may process your information as necessary to request feedback and contact you about your use of our Services.
- To send you marketing and promotional communications. We may process the personal information you send us for marketing purposes, if this is in accordance with your marketing preferences. You can unsubscribe from our marketing emails at any time. For more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below.
- To provide you with targeted advertising. We may process your information to develop and display personalized content and advertisements tailored to your interests, location, etc. For more information, see our cookie notice: https://www.doucelune.com/content/11-politique-de-cookies .
- To protect our Services. We may process your information as part of our efforts to keep our Services secure, including monitoring and preventing fraud.
- To identify usage trends. We may process information about how you use our Services to better understand how they are used so that we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To safeguard or protect the vital interest of an individual. We may process your information where necessary to safeguard or protect vital interests of an individual, for example to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In short: We only process your personal information when we believe it is necessary and we have a valid legal reason ( ie legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide services to you, to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission ( ie consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including the provision of our services or at your request before entering into a contract with you.
- Legitimate interests. We may process your information where we believe it is reasonably necessary to fulfill our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users information about special offers and discounts on our products and services
- Develop and display personalized and relevant advertising content for our users
- Analyze how our services are used so that we can improve them to engage and retain users
- Support our marketing activities
- Diagnose problems and/or prevent fraudulent activity
- Understand how our users use our products and services so that we can improve the user experience
- Legal obligations. We may process your information where we believe it is necessary to comply with our legal obligations, such as to cooperate with a law enforcement or regulatory agency, to exercise or defend our legal rights, or to disclose your information as evidence in litigation in which we are involved.
- Vital interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Third-Party Vendors, Consultants, and Other Service Providers . We may share your data with third party vendors, service providers, contractors or agents ('third parties') who perform services for us or on our behalf and who need access to such information to perform this work. We have contracts in place with our third parties, which are designed to help protect your personal information. This means that they cannot do anything with your personal information unless we ask them to do so. They will also not share your personal information with any organization other than us. They also undertake to protect the data they hold on our behalf and to keep it for the duration that we ask them to. The categories of third parties with whom we may share personal information are:
- Ad networks
- Affiliate Marketing Programs
- Data Analysis Services
- Testing tools
- Sales and marketing tools
- Social networks
- Rewiring platforms
- Performance monitoring tools
- Order Fulfillment Service Providers
- Payment processors
- Data storage service providers
- User Account Registration and Authentication Services
- Business transfers. We may share or transfer your information in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Business partners. We may share your information with our business partners to offer you certain products, services or promotions.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information on how we use these technologies and how you can refuse certain cookies is presented in our Cookie Notice: https://www.doucelune.com/content/11-politique-de-cookies .
6. HOW DO WE MANAGE YOUR SOCIAL CONNECTIONS?
In Brief: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services provide you with the ability to register and log in using your third-party social media account details (such as your Facebook or Twitter handles). When you choose to do so, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the relevant social media provider, but will often include your name, email address, friends list and profile picture, as well as other information you choose. to make public on such a social media platform .
We will use the information we receive only for the purposes described in this Privacy Notice or otherwise specified to you on the relevant Services. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We retain your information for as long as necessary to fulfill the purposes described in this Privacy Notice, unless otherwise required by law.
We will only retain your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other requirements). Nothing in this notice will require us to retain your personal information for longer than the period that users have an account with us.
Where we have no legitimate business need to process your personal information, we will delete or anonymize that information, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will store your personal information securely and isolate it from further processing until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SECURE?
In short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented technical and organizational security measures designed to protect the security of any personal information that we process. However, despite our safeguards and our efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% 100% guaranteed, so we cannot promise or guarantee that hackers, cyber criminals or other unauthorized third parties will not be able to circumvent our security and improperly collect, access, steal or modify your information. Although we do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services in a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under the age of 18.
We do not knowingly solicit data or market it to children under the age of 18. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such dependent minor using the Services. If we learn that personal information from users under the age of 18 has been collected, we will deactivate the account and take reasonable steps to promptly remove that data from our records. If you are aware of any data we may have collected from children under the age of 18, please contact us at Info@doudelune.com doucelune.com.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In short: In some regions, such as the European Economic Area (EEA) and the United Kingdom (UK), you have rights that allow you greater access and control over your personal information. You may review, modify or terminate your account at any time.
In some regions (such as the EEA and the UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access to and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) where applicable, data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You may make such a request by contacting us using the contact details provided in the 'HOW CAN YOU
CONTACT ABOUT THIS NOTICE?' below.
We will consider and act on any request in accordance with applicable data protection laws.
If you are located in the EEA or the UK and you believe that we are unlawfully processing your personal information, you also have the right to complain to your Member State Data Protection Authority or UK Data Protection Authority data.
If you live in Switzerland, you can contact the Federal Commissioner for Data Protection and Transparency.
Withdrawing your consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
However, please note that this will not affect the lawfulness of processing prior to its withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: you can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails we send, or by contacting us using the contact details provided in the 'HOW CAN -WILL YOU CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from marketing lists. However, we may still communicate with you, for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. .
Account information
If at any time you would like to review or change your account information or terminate your account, you can:
- Log in to your account settings and update your user account.
- Contact us using the contact details provided.
11. COMMANDS FOR DO NOT TRACK FEATURES
Most web browsers and some mobile operating systems and mobile apps include a Do-Not-Track ('DNT') feature or setting that you can enable to signal your privacy preference so that data about your activities from online browsing are not monitored and collected. At this point, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If an online tracking standard is adopted that we must follow in the future, we will notify you of that practice in a revised version of this Privacy Notice.
12. DO WE MAKE UPDATES TO THIS NOTICE?
In short: Yes, we will update this notice as necessary to stay compliant with applicable laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Modified' date and the updated version will become effective as soon as it is accessible. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of those changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions or comments about this notice, you can write to us at doucelune.com . Or, contact us by mail at:
Lune Makers SL
Paseo de las Delicias, 30
Madrid, 28045
Spain
14. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT ABOUT YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, to modify this information or to delete it. To request to review, update, or delete your personal information, please complete and submit a data subject access request.